Frequently Asked Questions

This page provides answer to our customers most frequently asked questions.

Frequently Asked Questions

Choose the category to find the help you need.

Software

What is ANET360?

ANET360 is the first FORS (Fleet Operation Recognition Scheme) approved safety awareness course that uses Virtual Reality to train drivers. Our smart program presents an innovative approach to driver training as it takes into account the perspectives of all road users.

How does ANET360 work?

Our interactive driver training software is based on scientific research in the fields of human behavior, ergonomics, and neuroscience which helps us to deliver the best product on the market. Moreover, ANET360 is based on Artificial Intelligence principles, which makes our driver training experience even more immersive. We use high-quality (4K) 360-degree videos and computer vision to make the virtual reality experience purely realistic and to create a close-to-life situations.

How can I use the software?

Using our smartphone app is very simple and straightforward. Watch this short video that gives you an overview of the app. For more information, we recommend visiting our Minimum System Requirement page or contacting our technical team.

How can I analyze my driver training progress?

ANET360 capabilities enables you to access professional and detailed analytics, be it your personal driving education or corporate training. Driver training analytics are meticulously created by our smart software engine and can be accessed at any time through a highly comprehensive and easy-to-use dashboard in the program.

Do you offer solutions for other road users?

Yes, ANET360 was created for all road users due to its high adaptability to different perspectives. Therefore, our software will be perfectly useful for any driver, be it a truck driver or a motorcyclist. If you are teacher and wish to use our solution in your school please contact our Educational Department.

How can I contact you if I have special technical questions?

If you didn’t find answers to your questions or have special inquiries, our friendly Technical team is always ready to help you. Simply send us a message at support@anet360.com

Software license

THE SOFTWARE IS LICENSED, NOT SOLD. For more information about our License and Warranty policy please contact us.

Hardware

Do I have to have special VR glasses to use ANET360?

No, buying the oh-so-expensive VR glasses is not necessary anymore! The ANET360 driver training program can be used on your smartphone and fitted in a special headset for an overwhelmingly immersive experience. For more information, we recommend seeing our Minimum System Requirements page

I don’t want to buy VR headsets for our training. Can I rent a VR headset from you?

Yes, absolutely. If you aren’t planning to buy a VR headset for your personal or corporate driver training, you can rent a pair for yourself or a couple of sets for your group training. Please contact us to get more information about the price and conditions of headset rentals.

My phone isn’t an iPhone 7, and none of the trainees has one. Can I rent an iPhone 7 from you?

Absolutely! iPhone 7 phones are available for rent from our partners should you need one or a couple of them for your driver training. Simply contact us to receive the details of iPhone 7 rentals for ANET360.

Our driver has never tried a VR headset. Is it heavy or difficult to use?

If you have never used a VR headset before, that is not a problem at all! VR headsets are easy to use and require no previous experience in order to get the best out of the ANET360 driver training software. The headset itself is very light and comfortable to wear - you won’t even feel it while training!

We heard people felt sick during a Virtual Reality experience. Can that happen to
us as well?

It is true that some people feel uncomfortable while playing or training in VR, nevertheless, the reason for this is not an unpleasant experience or the effect of “double reality” itself. Instead it is the unbalanced system of key components of Virtual Reality (visual quality, sound quality, and intuitive interactions) that causes this. These are the three factors that compose a high quality and pleasant VR experience, and the developers of ANET360 mastered all of them, thus creating a perfectly-balanced system to deliver the best driver training simulation experience to you. For our Health and Safety recommendations, please visit this page.

Virtual Reality Trainer Network

What is in it for me to join the ANET360 Virtual Reality Trainer Network?

The transportation industry is one that is relentlessly competitive. This requires the level of training for drivers to be extremely professional. ANET360 can provide you just that. Apart from our innovative and highly sophisticated products, we offer:

- Commission
- Discounts to your Clients

Once your application is approved, we will share with you the exact commission structure of the ANET360 Virtual Reality Trainer Network.

When will my commission get paid?

We will issue your payment within 5 days of the end of each quarter. For example,  commission earned for the month of August will be paid on the 5th of October. You can see your current earnings on your dashboard.

OK, I am working for a large corporation as an in-house trainer. Can I still apply?

Yes, absolutely! You can apply as an individual or as part of a company – please see our next FAQ question – and can still earn commission on every completed sale that comes through your network.

Who can join the ANET360 Virtual Reality Trainer Network?

The ANET360 Virtual Reality Trainer Network is open to leading driving instructors, trainers, road traffic experts, service providers, and facilitators deeply committed to fostering training innovations and work transformation. Members focus on road traffic safety and provide the Safe Urban Driving course, Workplace transformation, professional driver training, and much more.

What do you expect from us once we are part of this network?

The reason for this network is to help you offer new, innovative services to your Clients, provide a platform that can support your business growth, or earn more money from the things you love. We ask you to leverage our technology to facilitate relevant workshops/ courses such as the Safe Urban Driving course.

Payment

Why should I subscribe?

The subscription package will give you more freedom. The subscription packages are based on the number of drivers you wish to train with our product. Each subscription is valid for a year. For full terms and conditions please contact us.

How do I subscribe?

ANET360 products can be purchased either online or through one of our Virtual Reality Trainers. For the latest subscription offers and how to order our product, please contact our payment team.

How can I upgrade to a higher-tier plan?

Is your company expanding and you need more drivers trained? You can upgrade your existing package into a higher-tier plan by submitting a “Subscription Management” support request to our payment team.

How can I pay for my subscription? Can I pay via BACS?

If you wish to make the payment via BACS please contact our payment team.

How long will it take for my subscription to start?

It will start within one or two business days after your payment has been completed and confirmed by our payment department.

If I am invoiced will payment need to be made before the product is received?

Yes, you will receive the whole package as soon as the payment has been received.

How can I cancel my subscription plan?

To cancel your subscription plan, simply contact our payment team and “Request for cancellation of a subscription.” We will send you an automated email 30-day prior to the subscription’s end and/or when you reach your limit. ANET360 requires commitment for the duration of the subscription term. Cancelation will not result in a pro-rated refund

Try before you buy

To help ensure that our products are just what you are looking for, ANET360 provides free trial versions of products by offering a FREE DEMO through our website. We strongly recommend that all customers download, install, and try the free trial version of any ANET360 software to fully evaluate the software. This helps avoid dissatisfaction after the purchase.

How can I get a refund?

We offer a refund on the ANET360 product within 7 days of your purchase. Refunds will be approved within the guarantee only under the circumstances explained in our Refund Policy page. If a purchase exceeds the product’s specified money-back-guarantee period, then no refund will be given. For more information, please visit our Refund Policy for ANET360 page or contact our team.

FORS Requirements, Legislations

What is Work Related Road Risk? 

Organisations such as TfL, local authorities and major construction projects such as Crossrail are using their buying power to ensure that all fleet operators working for them take measures to manage road risk. These organisations have mandated in all contracts that all suppliers and subcontractors adhere to WRRR contractual requirements. These requirements include:

  • Meeting best practice standards such as Fleet Operator Recognition Scheme (FORS) bronze accreditation
  • Ensuring vehicles are fitted with proximity warning systems, Class VI mirrors and rear warning signs
  • Ensuring drivers are trained in approved safe urban driving
  • Ensuring all drivers' licences are checked regularly with the DVLA
  • Reporting and analysing collisions

Failure to meet these requirements is a potential breach of contract. Vehicles could be turned away from site and registered as a failed delivery.

Construction Logistics and Cyclist Safety (CLOCS)

The CLOCS programme represents a united response to road safety across the construction industry and a greater social responsibility, which aims to save lives. CLOCS aims to achieve a change in the way the construction industry manages WRRR. This is being achieved by:

  • Improving vehicle safety through design and manufacture of safer new vehicles and fitment of appropriate safety equipment to existing vehicles
  • Addressing the imbalance in the industry by ensuring road safety is considered as important as health and safety on construction sites
  • Encouraging wider adoption of best practice across the construction logistics industry by developing a common national standard and a new road safety culture

Implemented by construction clients through contracts, the CLOCS Standard provides a framework that enables ownership in managing road risk which can be adhered to in a consistent way by fleet operators.

Fleet Operator Recognition Scheme(FORS)

FORS is a voluntary accreditation scheme developed by TfL to help improve operators’ performance in key areas – safety, fuel efficiency, economical operations and vehicle emissions.FORS accreditation is a nationally recognised credential, giving assurance to existing and potential clients that operators are high performing, adhere to good practice and run a quality transport operation. The FORS Standard enables clients to take ownership of road risk within their supply chain by specifying FORS accreditation in the procurement process.

What is SUD training?

SUD focuses on the risks and hazards of driving heavy goods vehicles (HGVs) in UK cities. The course equips drivers with the knowledge and skills needed to share the road safely with vulnerable road users (VRUs), in particular pedestrians, cyclists and motorcyclists. SUD is the first accredited course in the UK to include an on-road cycling hazard awareness module. This module gives drivers first-hand experience of feeling vulnerable on busy urban roads and knowledge of how different road users may act in certain situations.

Is your training meet the requirements of FORS and CLOCS?

Yes. ANET360 is approved by Transport for London and FORS. Our SUD training is fully aligned to meet the requirements of:

  • Construction Logistics and Cyclist Safety(CLOCS) Standard
  • Contractual Work Related Road Risk (WRRR)requirements
  • Fleet Operator Recognition Scheme (FORS)silver level
Who should do the SUD training?

SUD is essential training for all commercial drivers operating HGVs and public service vehicles (PSVs) regularly in the urban environment and where there are high volumes of VRUs, such as cyclists and pedestrians.

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Train your drivers
in immersive environment
with a help of
Machine Learning. 

Immersive driver training using cutting edge machine learning technology.

Request demo

Experience the savings
safety brings.

We are all aware that vehicle operation is consistently on of the
costliest expenditure for businesses deploying a fleet. Not only is ANET360 Pro financially attainable,
but it’s also a sound financial investment that can help reduce driver training costs in as little as 12 months.

Empathy

Shared perspective breeds understanding. Virtual reality represents a giant leap forward in mankind’s propensity for compassion. You don’t just walking someone’s shoes, but see the world through their eyes. You build empathy.

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Personal experience

When you use our software, you enter a completely immersive environment - you feel like you are actually present in another space. Sounds and vision in virtual reality can unlock a whole new dimensions of visual and aural experience.

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Impossible - Possible

ANET360 and its immersive environment, designed especially to create experiences not otherwise possible. Understand what Vulnerable Road Users sees, experience on roads, see through their eyes.

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Time is money

Do you wish you had a better way to run all your driver trainings? Be more productive, more engaging? Train your drivers or yourself faster whilst eliminate risk by training in virtual reality.

Schedule some time
to talk

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Still have a question?

Get in touch with us to discuss the best options for your business.
Contact our team